elevated latency/errors for a subset of customers

Incident Report for Convex

Resolved

This incident has been resolved.
Posted Oct 31, 2025 - 07:52 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 31, 2025 - 06:00 UTC

Update

There will be sporadic availability issues for a small subset of non-pro customers. We apologize for this impact. There was an issue with a downstream provider which resulted in a database cluster running with an inefficient table format. We're in the process of rewriting this data format but have had to shed load to provide headroom while reoptimizing the database.
Posted Oct 31, 2025 - 05:59 UTC

Monitoring

All deployments should be restored. We are monitoring the database to ensure it remains stable.
Posted Oct 31, 2025 - 04:24 UTC

Update

We're continuing to work on a fix for the issue. Expect another update in ~90 minutes.
Posted Oct 31, 2025 - 03:08 UTC

Update

we've brought back a subset of free deployments. Continuing to remediate.
Posted Oct 31, 2025 - 00:25 UTC

Update

We've restored affected pro deployments. Working on bringing back affected free deployments.
Posted Oct 30, 2025 - 23:44 UTC

Identified

We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.
Posted Oct 30, 2025 - 23:43 UTC
This incident affected: Live Traffic (Free & Starter).